Frequently Asked Questions

General

What is AMCFlow?

AMCFlow is a simple platform designed to simplify AMC operations for Indian service businesses. It helps manage AMC contracts, renewals, service visits, technicians, and reports—without spreadsheets or CRM complexity.

Is AMCFlow a CRM?

No. AMCFlow is not a generic CRM. It is purpose-built for AMC-focused service businesses where renewals, visits, and service follow-ups matter daily.

Pricing & Billing

Is the first user really free?

Yes. One web user is free forever. You only pay when you add more web users or enable mobile app access.

How does pricing work?

AMCFlow follows simple usage-based pricing: one web user is free, additional web users are billed per user, and mobile app users (technicians) are billed separately.

Do I need the mobile app?

Only if you have field technicians. Office teams can manage everything using the web app.

Can I add or remove users anytime?

Yes. You can add or remove users anytime, and billing adjusts automatically.

Is annual payment mandatory?

No. Monthly billing is available. Annual plans or discounts may be introduced later.

Security & Data

Who owns my data?

You fully own your data. AMCFlow only processes it to provide the service.

Is my data secure?

Yes. AMCFlow uses secure HTTPS access, role-based permissions, and regular backups to keep your data safe.

Onboarding & Support

Is AMCFlow easy to set up?

Yes. AMCFlow is designed to work out-of-the-box. Most businesses can start using it the same day.

Do you provide onboarding support?

Yes. Setup guidance is available. Dedicated onboarding is offered for larger teams.

How can I request a new feature?

Share feedback or feature requests at support@amcflow.com.